In this episode, Blythe discusses fighting fraud and the value of great customer service with Meghann Erhart, EVP at Relay Payments. She emphasizes customer service rooted in empathy, honed through over 15 years in the industry and firsthand experiences with drivers. Meghann also stresses the importance of kindness and fostering strong relationships within the freight community.
LINKS:
Relay Payments’ Website: https://www.relaypayments.com/
Meghann’s LinkedIn: https://www.linkedin.com/in/meghannerhart/
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Everything is Logistics is a podcast for the thinkers in freight. Hosted by Blythe Brumleve, she started the pod for her business, Digital Dispatch, where she helps freight companies get online and grow. Follow the show as we give one-person marketing team strategy from in the trenches and tell the stories of how your favorite stuff (and people!) make it from point A to B.
Everything is Logistics is sponsored by SPI Logistics—the premier freight agent program in the country. See our freight agent guide for our interview series with actual agents on how they made the jump to SPI→https://digitaldispatch.io/freight-agent-guide/
Digital Dispatch website→ https://digitaldispatch.io
Follow the Podcast→ https://digitaldispatch.buzzsprout.com/
Blythe’s LinkedIn→ https://www.linkedin.com/in/blythebrum/
Everything is Logistics website→ https://everythingislogistics.com/
Everything is Logistics newsletter→ https://digitaldispatch.io/content-for-the-thinkers-in-freight/
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