The Freight Agent Trenches with Steve Burroughs
Episode Transcript

Recording live from Vancouver, SPI freight agent Steve Burroughs joins the show to discuss the challenges and perks of working with family. Steve shares how he and his wife started working together and eventually brought on their children and daughter-in-law to work for their company. He admits that working with family can be difficult and requires many humbling lessons, but emphasizes the positive benefits of the family dynamic in the workplace.

Connect with Steve on Linkedin


The listener will learn about a family-owned freight brokerage business, including their unique family dynamic, experience in the industry, and approach to running their business with integrity and honesty. The episode also discusses the capabilities of SPI Logistics to support freight brokers with technology and back-office support, as well as the importance of trust and authenticity in the freight industry.


[00:01:11] Working with family.
[00:03:17] Diverse experience in the transportation industry.
[00:08:56] Empathy in the freight industry.
[00:09:55] Freight brokerages and technology.
[00:13:19] Switching companies and loyalty.
[00:16:23] Business technology stack.
[00:23:56] Multi-generational business growth.
[00:28:32] Working remotely with Zoom.
[00:32:48] Preparing for the future.


  • 00:02:27 – “I mean, we’re family and the business will not come ahead of the family because the minute that it does, I’ll shut the business down.”
  • 00:05:42 – “$200 a week was life-altering for us.”
  • 00:08:32 – “We do everything with integrity.”
  • 00:10:30 – “They wanted to go home or they wanted to stop and see a girlfriend.”
  • 00:12:39 – “You won’t get him.”
  • 00:16:19 – “and a lot of things we didn’t know we were looking for in SPI.”
  • 00:17:29 – “SPI has tailored our needs into the program. So and we’ll ask for something and I’ll say, hey, this will make our lives better. This will make our business faster. OK, well, we’ll make it happen. And they do. And so that has made all the difference in our business.”
  • 00:20:30 – “And I’m not going to have to work as hard to do that.”
  • 00:24:40 – “It is our competitive advantage.”
  • 00:27:22 – “I never want to be thought of as a kitchen table broker.”
  • 00:29:38 – “Yeah. How I can take more time off.”
  • 00:33:17 – “You guys have a very powerful story to tell working on all different sides of the business.”



Are you experienced in freight sales or already an independent freight agent? Listen to our Freight Agent Trenches interview series powered by SPI Logistics to hear directly from the company’s agents on how they took the leap and found a home with SPI freight agent program.

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Show Transcript

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About the Author

Blythe Brumleve
Blythe Brumleve
Creative entrepreneur in freight. Founder of Digital Dispatch and host of Everything is Logistics. Co-Founder at Jax Podcasters Unite. Board member of Transportation Marketing and Sales Association. Freightwaves on-air personality. Annoying Jaguars fan.

To read more about Blythe, check out her full bio here.