Automating Customer Support in Freight with AI
Episode Transcript

In this interview, Mike Zayonc, co-founder of Kodif, discusses how AI can transform customer support in freight through automation to improve productivity. He explains how his company’s CX and Support automation platform’s AI tools increase productivity by 40% by deflecting repetitive requests and resolving issues instantly. Mike also shares advice on preparing data now through APIs and recording calls to leverage AI in the future when it becomes more accurate than humans for automating workflows.

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About the Author

Blythe Brumleve
Blythe Brumleve
Creative entrepreneur in freight. Founder of Digital Dispatch and host of Everything is Logistics. Co-Founder at Jax Podcasters Unite. Board member of Transportation Marketing and Sales Association. Freightwaves on-air personality. Annoying Jaguars fan.

To read more about Blythe, check out her full bio here.