Kevin Coomes, EVP of Sales at Chain, joins the show to share how their AI-powered freight platform is helping brokers eliminate check calls, automate exception management, and centralize communication within the TMS. Chain’s Autopilot tool is changing how freight brokers operate, giving them time back and improving customer experience in the process.
Top takeaways from this episode:
• Most brokers are still making phone calls to get updates that could be automated.
• Chain integrates directly with the TMS for seamless freight visibility.
• Autopilot reduces the noise so brokers can focus on booking more loads.
• Freight tech should amplify your impact, not complicate your workflow.
Whether you’re in sales, ops, or leadership, this episode gives a clear look at how automation is already reshaping the freight world.
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A podcast for the thinkers in freight. Everything is Logistics is hosted by Blythe Brumleve, founder of Digital Dispatch, and we’re telling the stories behind how your favorite stuff (and people!) get from point A to B. Industry topics include freight, logistics, transportation, maritime, warehousing, intermodal, and trucking along with the intersection of technology and marketing within the industry. Rated as a top 5% podcast out of all industries and growing. Follow along to stay curious and become a better thinker in freight.
Sponsored by SPI Logistics—the premier freight agent program in the country. See our freight agent guide for our interview series with actual agents on how they made the jump to SPI→https://go.everythingislogistics.com/SPI
CloneOps AI-powered phone operations for inbound and outbound calls with speed, scale, and efficiency. Our virtual agents handle high-volume interactions, automate workflows, and deliver real-time insights, freeing your team to focus on growth. Designed for logistics, retail, and beyond—seamless communication, smarter conversations, faster resolutions. Try them out→https://go.everythingislogistics.com/cloneops-AI
CargoRex – Your Logistics Hub. Explore, discover, and evolve with the all-in-one platform connecting you to the top logistics tools, services, and industry voices. Whether you’re a leader, researcher, or creator, CargoRex helps you stay ahead. Explore Now→https://cargorex.io
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